Return, Refund & Exchange Policy

At ZipEclair, we are committed to delivering quality products you will love. Since we are a small brand, our policies are designed to protect both you and us. Please review the following guidelines before making a return or requesting a refund.

•  Eligibility: Items must be unused, unworn, and in their original packaging with tags attached.
   
• Return Window: Returns are accepted within 14 days of delivery. After 14 days, we are unable to accept returns.
   
• Non-Returnable Items: For safety reasons, we cannot accept returns of worn clothing, clearance items, or custom orders.

•  Once your return is received and inspected, we will notify you of approval or rejection.
   
• Approved returns will be refunded to your original payment method.
   
• Shipping fees are non-refundable.

•  Exchanges are available for size changes only, provided the product is still in stock.
   
• Customers are responsible for the cost of return shipping.
   
• ZipEclair will cover the shipping of the replacement item.

•  If your order arrives damaged or incorrect, please notify us within 7 days of delivery and include photos of the item.
   
• We will make it right with either a replacement or a full refund.

1.  Email us at support@zipeclair.com with your order number.
    
2. We will provide return instructions and a return authorization.
    
3. Ship the item back using a trackable shipping method.
    
   • Customers are responsible for return shipping costs unless the return is due to an error on our part (damaged or incorrect item).